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Frequently Asked Questions

 

General information can be found below for roller skating and our rink. Need information on Bubble Soccer? Click HERE to go to our Bubble Soccer FAQ page.

 

How much does it cost to roller skate?

Admission does vary by day. Prices can be seen on our schedule. There is no charge for parents  that choose not to skate. Anyone under 18 that is not accompanied by a parent will be charged admission. Skate rental is an extra charge.

 

How do I schedule a party with Bella’s Bouncies?

It's easy! You may either go online to set up your own reservation or just give us a call at 847-546-7000 and we'd be happy to reserve your special day and time!

 

Is a deposit required?

A $50 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 

What if I need to reschedule or cancel my party?

15+ days prior to party - We will apply your $50 deposit to your new date.

8-14 days prior to your party – You will lose your $50 deposit. A new deposit of $50 will be required to hold your new date.

3-7 days prior to your party – You are responsible for 50% of the party price. You will lose your $50 deposit. A new deposit of $50 will be required to hold your new date.

0-2 days prior to your party – You are responsible for 100% of the party price. You will lose your $50 deposit. A new deposit of $50 will be required to hold your new date.

Remember deposits are non-refundable (no exceptions).

 

What forms of payment are accepted?

For your convenience we accept cash, Visa, MasterCard, Discover and Amex. Sorry, no checks!!

 

How many guests can I invite?

You may invite any number of guests. Final guest count MUST be called in to us at least 24 hours before your party. For parties of 50 or more guests, we highly recommend one of our private party times.

 

What if I have more than our confirmed number of guests?

Additional guests are welcome for parties. There is an additional charge per guest over the final number confirmed, at the same rate of your other party guests.

 

Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers that choose not to skate. If parents or care-givers would like to participate, they must also pay full admission charge and skate rental (if applicable). All attending children under the age of 18 will need to pay the full admission and skate rental (if applicable) charge.

 

What time should my guests and I arrive at the party?

We ask that you and your guests arrive no more than 10 minutes prior to your scheduled party. Please try not to arrive earlier than 10 minutes prior to the party time, as there will likely be other groups in the party area.

 

Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun, or they can leave their emergency contact info with the party host/hostess and come back at the end of the party.

  

Are socks required?

For guest safety and enjoyment, socks are required for all skaters. Socks can be purchased at the concession stand should you forget them.

 

Will Bella’s Bouncies provide supervision in the skate area (s)?

Parents are required to supervise their own children. During many times, there will be a skate guard on duty. The skate guard is not fully responsible for your children’s behavior. The skate guard also has full ability to restrict your child from skating if they continue to disregard the safety of others.

 

Can a guest skate while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate in skating. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from skating.

 

Can I spend more than the designated party time skating?

Yes, you can, but it depends on which time slot you reserve. Generally, during the week, we have more flexibility than on the weekends. Contact us to discuss extending your party time. There is an additional $3 charge for each skater wanting to stay after the party end time for open skate.

 

Do we have to move from one room to another during the two hour party?

No. We give you two full hours in both the skating area and the party table area. You can go back and forth as often as you'd like.

 

Can I use my own decorations and/or paper products in the party area?

You’re welcome to use your own decorations and/or paper products in the party area. To preserve the integrity of our party area, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

 

Are gratuities (tips) included?

No, but these guys and gals work hard to make sure your party is a success. So show them you appreciate their help if you are happy with their service...or even if you aren't 100% happy. :)

 

When should I order pizza, beverages, goodie bags, & other options?

We ask that you confirm your food order, goodie bags, ice cream, etc. at least 24 hours prior to the start of your party. We can typically accommodate requests within 24 hours of your event, but not always. Also, because adults love pizza too, we have pizzas available for purchase just for them.  Please just let us know ahead of time.

 

Can I bring my own food, drinks, cake, etc. to my party?

You may bring cake or cupcakes to serve your guests, but no other food or drinks are allowed inside the facility. You must supply your own plates, napkins, forks, etc for any cake or cupcakes you supply.

 

Can I bring my own goodie bags?

You are welcome to bring your own or you can purchase items from our concession area. Don't forget, we also give you a free skate pass you can include in your goodie bags.

 

Are there any additional items I need to bring to the party?

If you will be bringing a cake/cupcakes, please bring a serving knife, plates, candles, and a lighter (no matches please). For your convenience, we also have candles and socks available for purchase.

 

May I bring in outside glow or other toy items?

No. All glow items may only be purchased on site.

 

Is there a designated area for party guests to put their belongings?

No. For the safety of everyone, all guests are required to put all shoes, coats, and loose articles into the lockers. Nothing may be left on the chairs or tables in the sitting area.

 

Can I bring my own skates?

Skaters are allowed to bring their own skates or roller blades, but they must be clean and in good working order.  The skates must not have any protruding nuts, bolts, or sharp objects for everyone's safety.  Personal skates and roller blades will be inspected by Bella's Bouncies staff and are subject to their approval.

 

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